Complaints & Concerns
Please follow the steps outlined below to address any complaints or concerns you may have. The vast majority of complaints and concerns are resolved through conversations between the involved parties.
Step 1: Contact involved individual
Most complaints and concerns can be resolved informally by contacting the campus and meeting with the involved individual (teacher, coach, etc.)
Step 2: Contact campus administrator
If a complaint or concern is unable to be resolved through a conversation between the involved individuals, campus administrators are equipped to help facilitate a resolution.
In general, people with complaints or concerns should contact an assistant principal prior to contacting the principal. If necessary, the principal may also assist in resolving the concerns.
Contact information is available on each school website.
Step 3: Contact district administrators
If a campus administrator has been unable to resolve the concern, the next step is to contact Student Support Services at 903-891-6421.
Formal Complaints
If an individual has completed the informal steps listed above and the concerns have not been resolved, the individual may then choose to file a formal complaint. Student Support Services can provide the necessary information and paperwork.